RETURNS, EXCHANGES & POLICIES

RETURNS


  • Returns are accepted within 30-days of purchase. Refunds will be issued in the same form as original payment received and will take 5-7 business days to reflect on your bank statement. Return shipping fees will apply.
  • Returns are accepted on unworn, undamaged products with the original packaging attached.
  • Proof of payment and an order number must accompany the return.
  • Products may be subject to inspection before return is processed.
  • Promotional (use of discount), last call and mystery products are final sale and not eligible for return

    EXCHANGES


    • Exchanges are accepted within 30-days of original purchase. Exchange shipping fees will apply.
    • Exchanges are accepted on unworn, undamaged products with the original packaging attached.
    • Products may be exchanged for a product of equal or lesser value.
    • Promotional (use of discount), last call and mystery products are final sale and not eligible for exchange.

    WARRANTY


    • Warranty covers manufacturer defects within the first 30 days of purchase.
    • Eligible warranty products will be replaced for free.
    • If the exact product is unavailable, a replacement of equal value will be offered.
    • Products damaged during the opening process (improper hangtag removal) are not eligible for warranty.
    • Warranty does not cover normal wear and tear, or user error.

    PROMOTIONS & DISCOUNT CODES


    • All purchases outside of a promotion/ sale date range are not eligible for partial return or exchange.
    • Discount codes or promotions received after an order has been processed online cannot be applied to a processed order.
    • Promotional offers and discount codes will automatically apply to the item(s) of lesser value within an order, unless otherwise specified in the offer text.
    • Multiple discount codes and promotions cannot be stacked or applied to 1 order.
    • If applicable, promotional offer and discount code expiration dates will be listed within the original offers text. Discount codes specified as one use per customer can not be used on multiple transactions.
    • Refer to the promotion terms for more information.

    NON-DELIVERY


    • Orders not received after 12-business days of fulfillment will have an undelivered service ticket submitted with the corresponding courier for investigation. Once a response is received from the courier, undelivered orders will be replaced or refunded (based on available inventory).
    • Orders with incorrect or incomplete addresses will not be replaced or refunded.
    • We are unable to update or reroute your order once it has dispatched.
    • All return, exchange, lost, and damaged product requests must be submitted through our contact page -- include your order number, date of purchase, name, and photos of any manufacture defects. Please allow 1-2 business days for review and a response.

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